I had a delightful discussion with the Director of a substantial medical center. She and her team had been “beaten up” by corporate when they received an admittedly abysmal 18% effectiveness rating in one of the 150 areas for which they are measured. Not surprisingly, it created a great deal of frustration on the team, and opened up quite a change management opportunity for the Director.
Being a staunch believer in the essence of Enlightened Leadership and Leadership Made Simple, she knew the solution to the problem lied within the creativity of the people involved. She also knew that creativity would never surface if they stayed in their frustrated state.
To get past that frustration, she encouraged them to shift their focus to what was working – not only in that specific area, but in other areas that might trigger insights for how to do this one differently.
Using that Forward Focus(TM) approach, the team came up with several ideas they could immediately implement to improve the situation. As they got positive results from those early actions, they were energized to find more creative ideas – which, of course, they had no problem generating!
They periodically got back together to build on their successes to continually improve that particular metric. It was an easy process – celebrating and analyzing successes and taking the resulting creative energy to come up with more improvement ideas.
By the time the August numbers came out, they had improved the metric from 18% to 90% effectiveness in just 4 months. What an amazing performance improvement. This is what leading for results – the easy way – looks like!
Our acknowledgment and congratulations to the team!
There a many paths on the road to Business Leadership Development, in what ways have you experienced leading for results the easy way? We would love to hear – your solutions and your challenges
